All sales are final
We do not accept returns or exchanges if you change your mind, don’t like an item, ordered the wrong item, size or color, or entered the wrong shipping address. Please check sizes, colors and your address carefully before you order.
Damaged, defective or wrong items
If your order arrives damaged, defective, incorrect or missing parts, email us within 14 days of delivery at [email protected] with:
- Your order number
- Clear photos of the problem. If photos don’t show the damage, please send a video.
- For a size problem, a photo of the item being measured
Once we review your claim:
- Badly damaged or wrong item: full refund or replacement.
- Partly damaged: partial refund or replacement. Loose threads, light wrinkles and small scratches are not considered damage.
- Missing parts: we send the missing part, or give a partial refund. If the missing part keeps the item from working, we send a replacement.
- Damaged shipping box only: if the item inside is fine, this is not covered.
Please do not mail anything back unless we ask you to. If a return is needed, we will email you instructions.
Packages that don’t arrive
If your tracking has not updated, or your package has not arrived 45 days after it shipped, email us and we will send a replacement or a refund.
If tracking shows your package was delivered, we cannot refund or replace it. Please check with your neighbors and your local post office or carrier.
If a package can’t be delivered because of an incorrect or incomplete address, or is not picked up from the post office in time, we cannot refund or replace it.
Canceling an order
You can cancel for a full refund before your order is processed. Email us as soon as possible. Once an order is being processed or has shipped, it can’t be canceled. Custom-printed items can’t be canceled after payment.
Refunds
Approved refunds go back to your original payment method. They usually appear within 5 to 10 business days.
Questions? Email [email protected].